HCT Level 1 - The Classic Clean

HCT Level 1 - The Classic Clean

The Classic Clean course will provide step-by-step directions on how to achieve the highest standard of service our clients deserve.

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Course curriculum

1. Module 1 - Welcome to SCMS Training Academy
2. HOW TO USE THIS PROGRAM
3. THE GLISTEN GLOSSARY
1. Training Logbook
2. 5-Day Training Program Overview
3. Before your First Day
4. Day 1 Expectations
5. Day 2 Expectations
6. Day 3 Expectations
7. Day 4 Expectations
8. Day 5 Expectations
1. Evaluations Manual
2. Evaluations Types
1. Overview
2. Cleaning Solutions
3. Essential Tools
4. Vacuum
5. Cleaning Kit Checklist
6. How to Fold Towels
7. How to Pack Cleaning Caddy
8. How to Pack Your Equipment Bag
9. How to Pack Restock Bag
1. Bathroom Cleaning Manual
2. EVALUATION: Bathroom
3. Bathroom Training Checklist
1. Floor Cleaning Manual
2. Bathroom Floors
3. Hard Floors - ALL ROOMS
4. Carpet - ALL ROOMS
5. Stairs and Throw Rugs
6. Additional Floor Tips
7. Software List
8. - STOP -
1. Day 1 - Training Log Book
2. WHY CLEANING PROFESSIONALLY IS DIFFERENT
3. WHAT IT MEANS TO BE A PROFESSIONAL
4. DO'S AND DONT'S
5. SPEAKING TO CLIENTS
6. WORKPLACE ETIQUETTE
7. APPEARANCE AND GROOMING
8. THE ART OF ANTICIPATION
9. WHY WE CLEAN
10. BE THE SOLUTION
1. KITCHEN CLEANING MANUAL
2. KITCHEN Training Checklist
3. EVALUATION: KITCHEN
4. - STOP -
1. Day 2 - Training Log Book
2. DRIVING, FINDING PROPERTIES, AND VEHICLES
3. CLEANING APPOINTMENT ITINERARY
4. DETERMINING PRIORITIES AND SETTING BOUNDARIES
5. EXTRA SERVICES
6. List of Optional Add-On Items
7. CLIENT PROFILE AND WORK ORDER INFORMATION
8. CLIENT CARE AND RELATIONSHIPS
1. ALL ROOM CLEANING MANUAL
2. All Rooms Training Checklist
3. EVALUATION: ALL ROOMS
4. - STOP -
1. Day 3 - Training Log Book
2. ACCIDENTAL BREAKAGE OR DAMAGE
3. PROBLEMS AND SOLUTIONS
4. Office Communications
5. Schedule Management
6. How to break down a home as a Solo Cleaner:
7. WRAPPING UP AND AFTER THE CLEANING
8. REVIEWS AND FEEDBACK
9. End of Day Check-In and Overages in Homes
1. CROSS-CONTAMINATION
2. HIGH-TOUCH POINTS TO DISINFECT
3. Cleaning for Health and Safety
4. Working Ergonomically
1. Supply Ordering Procedure
2. Filter Management
3. Directions for Washing Cleaning Cloths
4. Time-Management Guidelines
5. - STOP -
6. Final Exam - Written Portion
7. Final Exam - Multiple Choice
1. 🎉 Congratulations!! 🎉
2. Preparing for your First Day Solo
3. Preparing for certification
4. Training Exit Survey
5. Cleaning Kit Check-Out Form

About this course

Free
84 lessons
0 hours of video content

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